Travelling to Cancun/Riviera Maya with a criminal record, Cancun Traveler Articles: Written by Travelers, WEATHER & June thru November - Hurricane Season Information, Adults Only and Adult Friendly Resorts Cancun, Hotels near Cancun Airport Transportation, http://www.tripadvisor.com/pages/forums_posting_guidelines.html, Mobility restrictions reinstated for all of Quintana Roo, Trying to choose an (adult only) AI for a 4 night trip, how bad is covid mania in tourist hot spots cancun/tallum et, required paperwork to board return flight at cancun airport, Cancun makes use of Face Masks MANDATORY By Law, Covid safer? Therefore you will meet many unhappy members on your vacation. Timeshare sales seem to be one of the biggest industries in (ta && ta.queueForLoad ? I am a happy member who uses her membership a lot but I joined years ago when the prices were low and my membership includes Palace and Hard Rock Resorts. Spa. In other words you don't recieve 5 star immenities unless its in your contract, but non members recieve 5 star service. Upon arrival I was given a flower and blue tropical welcome drink and was initially overwhelmed by the buzz in the lobby and the resort’s size, which became easier to navigate after a day of walking around. High pressure sales tactics, designed to make the developer richer. 180 Palace Resorts Reviews and Complaints @ Pissed Consumer From our experience, the value of Moon Palace is unparalleled anywhere else in the United States or elsewhere. In other words you don't recieve 5 star immenities unless its in your contract, but non members recieve 5 star service. There was no expected tipping like at other resorts. Members who are knowledgeable about this destination and volunteer their time to answer travelers' questions. Timeshare owners who purchased before January 2012 hold the status of Palace Premier and have access to Palace Resorts and Hard Rock properties, as … When we purchased our membership we were told that all palace resorts are 5 star and as members we would be treated even better. The resort is beautiful and clean, check in was disorganized but the glass of champagne provided helped! We did our best to enjoy our week but are very sorry we purchased a membership. The resort itself is very nice, staff is very friendly but their hands on tied depending on memberships. We did not have our room cleaned daily unless we phoned to ask or complain...do 5 star resorts not usually clean them rooms daily ? Additional state-of-the-art facilities include the Universal Ballroom Lower Level (55,850 square feet), the Universal Ballroom Upper Level (36,000 square feet) and the Galactic Ballroom (26,800 square feet). We have 2 basic memberships. We did research and then finally on our 11th trip we became elite members after going as a referral twice. Stay Through: Now - December 23, 2020. Moon Palace Cancun offers a number of room and suite options. If you become a member at Sun you will only be allowed to stay at Palace Resorts, you will have to get a second membership for Hard Rock. Want to be more conscious about the impact ... Read Article. They know the numbers, so anyone purchasing a membership is at a disadvantage. Yes. Your kind words have been warmly received by the entire team. Does this make sense to anyone! We have always stayed in 5 star resorts and expected the same as members of Palace resorts. We truly hope to welcome you back to Moon Palace Golf & Spa Resort soon. Palace Resorts and Hard Rock resorts were all part of the Palace Resorts family until January 2012. Moon Palace Golf & Spa Resort offers planners luxury, choice, and convenience on a monumental scale. 1 (876) 613-9179 . We did the jungle tour/ snorkling (hotel arranged) it was very good, our guide Victor was very knowledgable and saw some great fish, including a sting ray. We purchased a membership to the Palace resorts (21,000.00 us dollars)and used it for the first time at the Moon Palace Grand. Taxes and fees that are shown are estimates only. How does one become a member? Golf course was in excellent shape and a pleasure to play. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. When we purchased our membership we were told that all palace resorts are 5 star and as members we would be treated even better. We love the Palace chain and have had a great time at both Palace and the Hard Rocks, to us it was well worth the investment. The resort itself is very nice, staff is very friendly but their hands on tied depending on memberships. Creating an account at Palace Resorts will enable you to manage your bookings and their status. You are best to book your holiday at a non membershio resort so you won't be pressured into a purchase you will regret later. ... During our stay at Moon Palace we mostly Enjoyed The Pub & the staff. ( or twice with turn down service as is advertised in there brochure and online) Room service states it has no limitations on line and in the brochure but we were not allowed to order white wine only red because that what is in our contract?! Luxury hotel accomodations, all inclusive..I would trip there again in a heart beat! There is about 3000 rooms on the resort and they are expanding it further. The tours were fabulous, the food exotic and delicious. Loved it! We even had staff members tell us they are unhappy with how dishonest the company has become with its members. Isla Mujeres Palace +52-998-999-2020 . Arrive in style with complimentary ground transportation from the airport to your resort, and back again, one your Moon Palace vacation ends. Review tags are currently only available for English language reviews. This topic has been closed to new posts due to inactivity. During this time they will mention a tour with them and schedule you to sit with one of the sales people over breakfast. Sometimes the membership rate is about the same as buying a week through a travel agent. Restaurants desciptions were so inaccurate we were amazed. I will have to find a way to visit Cancun next year. So we get to go at about a 30% discount. That does not give you enough time to do any research as to whether the deal is worth it. I am planning to go to (ta && ta.queueForLoad ? Travel to here when there is a full moon - I know why they call it "Moon Palace". You can tell them politely if you are not interested. I'm not one of them. They advertise top self liquor but if...We purchased a membership to the Palace resorts (21,000.00 us dollars)and used it for the first time at the Moon Palace Grand. Although we love Moon Palace, it is nice to know that we also have other vacation options as a member. The pools are large, clean, busy and can be noisy. To review the Tripadvisor Forums Posting Guidelines, please follow this link: http://www.tripadvisor.com/pages/forums_posting_guidelines.html. I am a happy member who uses her membership a lot but I joined years ago when the prices were low and my membership includes Palace and (ta && ta.queueForLoad ? Pamper. Wonderful rooms, spa in room was a definite plus. When you check in at the hotel, they will tell you to sit down with one of the vacation planners to activate your resort credits. 52-+52-987-872-9430. We have always stayed in 5 star resorts and expected the same as members of Palace resorts. I’ll share this post with my family, maybe they would want to plan for a vacation there too. A very poor way to depart with ones had earned money IMO. If you don't care where your room is at the resort,then don't buy a membership & just go with a travel agent. The benefits of being a member are tremendous. Dear guest, Thank you for providing feedback following your stay at Moon Palace Golf & Spa Resort. So if you know it costs $2500 per week for 2 adults, then you could negotiate to pay $5000 for 2 free weeks.They will offer you other weeks, but these are not free when you use them They have a rate sheet for these weeks(prices go up every year) and if you use any of these weeks, you have to pay the all-inclusive rate. We did not have our room cleaned daily unless we phoned to ask or complain...do 5 star resorts not usually clean them rooms daily ? They offer free excursions, for example zip line but then when on the bus they tell you that you will be there for 21/2 hours and zipline is only 30 minutes so you will have to sit and do nothing for 2 hours unless you buy an additional package, we ended up spendind 200.00 on horseback riding for our free tour. You should not have to fight for what is supposed to be included. We had a one bedroom suite in a building close to the lobby area. When we purchased our membership we were told that all palace resorts are 5 star and as members we would be treated even better. Most things can be booked prior to your trip as well. We hope you'll join the conversation by posting to an open topic or starting a new one. This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Beach Palace +52-998-891-4110 . ( or twice with turn down service as is advertised in there brochure and online) Room service states it has no limitations on line and in the brochure but we were not allowed to order white wine only red because that what is in our contract?! Relive why you fell in love with our complimentary Anniversary Package. Kathy Kenny Ngo says: November 19, 2016 at 8:31 am Wow. Please accept our gift of $1,500 USD Resort Credit, with a 5-8 night stay, to make the most of your stay. Welcome to two new exciting travel agent loyalty programs in one place: PRO Specialist Agent and Cash is King. Today, the Hard Rock resorts are owned by RCD Resorts, and Hard Rock timeshares and memberships are purchased separately from Palace Resorts. The sales people may start the negotiations at over $200,000 and then offer you a deal. If you like a resort look on the secondary market for resales. Stick to the fresh cooked omelets (breakfast) and fajitas (lunch) indoors at the Manglar . A few weeks ago I flew to Mexico to begin 3 months of travel. From sun-up to sun-down, the resort sizzles with energy and possibility. The property offers free parking. We have always stayed in 5 star resorts and expected the same as members of Palace resorts. Good luck. There is no set standard as to what members recieve; everyone is treated differently depending on their indivivual contract. Very high pressure hard core, half a day of your vacation sales pitch. Moon Palace is about 15 minutes by car away from the Cancun International Airport, which pretty easy to fly in and out of. The Moon Spa & Golf Club is home to one of the only two Jack Nicklaus Signature Golf Courses in Cancun. When you insist forcefully you will then recieve top self. Moon Palace Jamaica. The longer you wait, the better the deal. Grand Fiesta Americana Coral Beach Cancun All Inclusive, Fiesta Americana Condesa Cancun All Inclusive. Playacar Palace +52-984-873-4960 . On average, how much are the memberships and what do the basis include? Best features: nice rooms, great beach and drink service-yummy mimosas and mojitos, Worst Feature: LOUSY FOOD. Does this make sense to anyone! ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-65947529', '');}, 'log_autolink_impression');Hard Rock Resorts. Therefore you will meet many unhappy members on your vacation. The grounds were beautiful and well maintained. Give yourself the opportunity to become part of our Palace Resorts vacation club, in order to enjoy exclusive access to an extensive list of unique benefits. more. Keeping it green – 5 actions that identify an eco resort in Mexico. Moon Palace Cancun: A week at Moon Palace as Diamond Members in a presidential suite. The food was average for an all-inclusive. The best part about this resort was the staff. In other words you don't recieve 5 star immenities unless its in your contract, but non members recieve 5 star service. Perfect getaway for summer. When we purchased our membership we were told that all palace resorts are 5 star and as members we would be treated even better. The Moon Palace resort looks like an awesome family destination. Lots of people sell their weeks on the internet. offers a ll inclusive luxury close to Cancun and Playa Del Carmen, complete with top food and some of the best beaches around! WELCOME TO MOON PALACE CANCUN. Memberships at Palace start at a few thousand and go into the hundreds of thousands of dollars. I could not find any information though in how to become a member. Update: Some offers mentioned below are no longer available. Overall we prefer a smaller place and the Sunrise side of the resort seemed a lot nicer . RESORT DIRECT LINES. 52-998-881-6000 . https://www.booking.com/reviews/mx/hotel/moon-palace-golf-spa-resort.html Therefore you will meet many unhappy members on your vacation. I am not soliciting anyone but want to say my husband & I are very happy with our membership and we just bought a second membership on Monday. Repeat. This is the version of our website addressed to speakers of English in the United States. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-71116216', '');}, 'log_autolink_impression');Mexico. But the member will get a better room in regards to location of the room. The benefit of this location is that it’s close to all of the restaurants and lobby activities (including the fabulous French patisserie) however the downside is that you don’t have a beach view. We are delighted to hear of your enjoyable stay. You should not have to fight for what is supposed to be included. Super size resort, friendly staff, don't believe restaurant descriptions. We have the most up-to-date Moon Palace coupons, Le Blanc coupons, Sun Palace coupons, the Grand at Moon Palace coupons and deals. This way you can keep track of the free nights you have earned easily and securely. The resort itself is very nice, staff is very friendly but their hands on tied depending on memberships. Le Blanc Cabos +624-163-0100 . ( or twice with turn down service as is advertised in there brochure and online) Room service states it has no limitations on line and in the brochure but we were not allowed to order white wine only red because that what is in our contract?! They will not get angry with you if you say no thank you. They advertise top self liquor but if your not watching they substitute the cheap liquor.They tell you top self is not available at the pools but where else do you spend the majority of your day. 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