Thank you. Your AC is probably having a hard time reaching your set point. You probably have very low air flow at this time. You can use a free IFTTT account to set up all kinds of interactions with other smart home devices. Your auxiliary heat source is running at higher than expected outdoor temperatures. SmartSensor measures temperature and occupancy in the rooms that matter most and helps manage the age-old problem of hot or cold spots. Your furnace filter needs to be cleaned/changed. Agreed. I’ve found … (Running the fan outside of the heating and cooling cycles helps provide good air ventilation in your home.) Confirm if there is an excess of water or blockage causing your float switch/condensation pump/drip pan (located at the furnace) to trip. Your auxiliary heat source is running too often. Touch Enable or Disable. Go to https://www.ecobee.com and click on sign in. If your filter are jammed up, the pump is working too hard and your coil might be frozen. For the past 4 hours the thermostat has been calling for cool, but the room temperature has increased by 8.1F. Power off the breakers for the HVAC system (heating, ventilation, and air conditioning). Ecobee smart-thermostats collect temperature information from your entire home, finding the average temperature and adjusting accordingly. But they said the temp is at the set point and normal. Power Extender Kit. Ecobee's other smart feature is called Follow Me, which takes advantage of the device's remote sensors to detect which rooms people are in and then adjust heating and cooling accordingly. There is no communication between the Thermostat and the Equipment Interface module. Back when control circuits were all elecro-mechanical, power stealing didn't cause problems. Shop Savings. There may be a problem with the Cooling system. Press question mark to learn the rest of the keyboard shortcuts. This exact thing happened to me a few weeks ago, a few times. The room temperature that the ecobee resides is normal. Ecobee is upgrading its thermostats with eco+, which provides more ways to save money and reduce energy usage. Furnace filter needs to be cleaned or changed. The battery in your Thermostat will need to be changed soon. Everything seems normal but I will check the capacitor for sure. Prior to unscrewing anything, label all of the wires with the provided stickers. 10 articles. Is there anyway to suppress that warning? Remember it takes a couple of hours for the graphs to get the data, but contains all history. Sensor-based “follow me” feature optimizes heating and cooling well. If your ecobee3 does not power on, please check the following: Check that all wires are properly inserted into the terminal blocks at the thermostat. So this is the question everyone asked me. Contact Deljo Heating & Cooling Today Are you interested in experiencing all of the benefits that an ecobee thermostat has to offer? The tables below enlist different technical problems with Ecobee thermostats and provide possible solutions. It helped if we force quit the app, turned the heat on/then off and then put the air on. Everything is running normally except for the error message from ecobee? I keep getting these alerts from my ecobee 3 lite. The room temperature that the ecobee resides is normal. Refer userguide before use; ASIN B01K48T09Y has … It is at the set temperature. As the company stated, Ecobee smart thermostats promise to save us 23% annually on heating and cooling. Ecobee’s newest connected thermostat, the SmartThermostat, looks and performs very similarly to the Ecobee4. the compressor could be running initially, but then when it tried to start up again … Heating and Cooling; My air conditioning won’t turn on! Your home heater has a sensor that can tell if the heater is getting too hot. Select Preferences. ecobee Support; Thermostats; Thermostat Troubleshooting; Thermostat Troubleshooting. The AC is running normally, the temperature is at the set level which is 75. Your EMS Si auxiliary heat has been called to run when the outdoor temperature exceeds the programmed set point. Though we had a “Home” time set as 7 am, ecobee started cooling down the condo at 4 am, even though it only had 3-degrees before reaching the scheduled temperature. Voice control is the number one way I interact with my smart thermostat. Pros . Also going to add some plumb putty and completely block the opening for the vires. These remote sensors also detect motion, enabling Ecobee’s extremely useful “Home and Away” and “Follow Me” features. This feature can be turned on or turned off. Problems With Sweating From the beginning, we understood the basics – ecobee3 follows a schedule, kind of. Give it a power cycle and see what happens, That might work will give it a try. The Haiku fans will work with your ecobee thermostat to optimize your home’s heating and cooling. Try and see if that fix something. CONTROL FROM ANYWHERE, ANYTIME Customers can easily control temperature and settings from anywhere with an Apple Watch, Android, or iOS device. Ecobee Thermostat Problems Began. Your humidifier pad needs to be cleaned/changed. The app won't help you fix the Ecobee's "hold" problem, but you can adjust the setting in Preferences. Sadly, for us, scheduling wasn’t overly intuitive at first. | Contact. 4 Pair the Sensor to the Thermostat I’ve been having issues too and have been in contact with them. If you installed the PEK, ensure R wire is connected to Rc only and G wire is inserted properly into the terminal. Otherwise you may have an issue with part of your system. It’s a One major issue with nest is that it's a power-stealer -> marketed as being able to not need a common, with it, it takes power from heating/cooling control circuits when off to "charge up" and can wreck havock with today's circuit boards. I call it saving money and being energy efficient. if you want to rule out the thermostat there is a way. If your Ecobee keeps showing this message, it means that something is causing the thermostat to restart over and over again. If the AC is running and making cold air then you might be ok. If your device still does not power on, please call ecobee support. Please ensure the cover panel of the equipment is closed properly. Ecobee ... Looks like there are a lot of issues with the thermostat not cooling to the set temp. No problem, you can ask the ecobee smart thermostat to do that for you, as well as read you the news! But it comes with a number of improvements, including faster … A subreddit for ecobee and all their smart home products. Your ventilator filter needs to be cleaned/changed. Heater Overheating. Voice Control. I think a lot of people missed the part where you said room temperature is at the set level. It eventually went away and has not came back. Glad I am not the only one!! One of the problems with the old programmable thermostats is how difficult they were to actually program. Some HVAC equipment has a safety switch that cuts off power to the equipment if the equipment cover panel is not closed properly. To set up Heating or Cooling Smart Recovery on your thermostat, follow the steps below. What is your target cool temperature and what does ecobee say for current temp? Auxiliary heat source is running too often. I had this same thing a couple days ago. 12 December: Problems at Ecobee 1 November: Problems at Ecobee 11 September: Problems at Ecobee Check past issues Stay up to date Be the first to know the next time Ecobee goes down. © 2020 Thermostat Guide – troubleshooting, error codes, repair. Also I turned off eco+. It is at the set temperature. Get free shipping on qualified ecobee Thermostats or Buy Online Pick Up in Store today in the Heating, Venting & Cooling Department. Please, note that the solutions aren’t described in detail. Can you clarify? That’s a bold statement that carries the promise of quite big savings. ROOM SENSORS: Place them in the rooms that matter the most and have the temperature balanced throughout your whole home. Peace of mind – your ecobee monitors your heating and cooling systems and alerts you If it senses that something isn’t working properly. Tug on the wires to ensure they are not loose. There may be a problem with the Cooling system. If there’s a pressure leak you could be getting enough to cool normally but when it’s really hot it can’t keep up. Any ideas what's going on? SAVE MONEY: Homeowners save up to 23% annually on heating or cooling costs, plus ecobee pays for itself in under 2 years (compared to a hold of 72 degrees). With its sensor-based averaging features, this ecobee offers efficient heating and cooling, works well with newer heat pumps, and integrates with connected home systems easily. Whatever the reason, the room sensors used by Ecobee will solve the problem. We had them come out and service the unit and it was perfect. If you know you will fail to fix issues up, don’t hesitate to ask for professional help. One thing that fixed part of my problem is by turning off every item individually under eco+ then disable it. On the thermostat: Select Main Menu > Settings > Preferences; Select Heating Smart Recovery or Cooling Smart Recovery. Look at your filter. Via the Web Portal: Select Settings tile. Everything was fine except I was getting a message I was 4 degrees off. Seemed like a glitch with the app/ecobee and it just needed to be fiddled with a bit. Tug on the wires to ensure they are not loose. Remove the cover of the old thermostat. I just got this after my house was in away mode for the weekend. Just in the case there is a air leak that's messing with the readings of the ecobee. I think it is because I have multiple sensors and a large difference between them, 10 F as upstairs is real hot but basement is cool. Ever since the eco+ system came out there has been a ton of issues. You can check to see what it was doing in the web portal history -> Home IQ -> System Monitor -> look at the system, schedule, and follow me graphs. There are bugs in their system with eco+. So your room temp shouldn't have been at normal. Honestly, I’ve wanted a Nest thermostat for a long time. That’s what happens to us when it’s super hot out. ( using two sensors). if your thermostat has wires that are labeled R Y W G C, you can jump the R & Y & Gwires together and check if the ac runs normally for 15 mins, after 15 mins pull the red wire off and then jump it back together, if it does the same problem, the t-stat is not an issue. Ecobee is first rolling out eco+ to its latest product, the SmartThermostat. My wife got up and took our daughter to school. At the circuit breaker box, switch off the heating and cooling system. It’s likely a problem with the wiring/voltage, so you should call your trusted HVAC company for service. Keep the thermostat powered off for a minute then switch the breaker back on. I get this because it isn’t keeping up (my windows suck so we lose a lot of cold air). That message usually means that ecobee is trying to cool running AC but despite that temp went up 8 degrees instead of going down. Each manual contains the most widespread issues and troubleshooting instructions for them. It’s hot out. If you have a multi-meter, please check the AC voltage between Rc and C or Rh and C and ensure it is 24V. Some HVAC equipment has a safety switch that cuts off power to the equipment if the equipment cover panel is not closed properly. The ecobee SmartThermostat with voice control also includes an ecobee SmartSensor in the box. Installation is relatively simple using existing thermostat wiring. Press J to jump to the feed. Heating & Cooling System Type: 2 Stage. The ecobee monitors heating and cooling systems, and alerts customers if it senses something is wrong. I got this when the start/run capacitor on my outside unit died.. Intuitive Scheduling And Smart Adjustments. If you don't understand what is going on in one of the graphs, post the graph on here and someone might be able to help. In the Ecobee thermostat settings, you can control how the fan works in heat mode, cool mode, and even without heating or cooling. Remote Sensor. Simple fix is to turn it off, change filters, remove the panel, let it defrost completely and start it back on. Allow the thermostat to complete its boot up process. Then rushed home and got ready for work. Do you hear AC running constantly? The potential savings certainly make the investment in an Ecobee smart thermostat worth thinking about. Problem Solution; If your ecobee3 does not power on, please check the following: Check that all wires are properly inserted into the terminal blocks at the thermostat. The ecobee SmartThermostat with Voice Control may be the most expensive thermostat on the list, but you will understand… For the past 4 hours the thermostat has been calling for cool, but the room temperature has increased by 8.1F. These are the few guideline and troubleshooting for your ecobee thermostat. A tripped float switch brings about rebooting during a call for cooling resulting in a loss of power completely. Air was coming out but not forceful. When was the last time your system was serviced? Rick Broida/CNET Out of the box, the Ecobee doesn't work that way. Because I transitioned between two comfort settings and the second one is just upstairs the average of all participating sensors jumped so I think ecobee is saying I started at x (using 5 sensors) but now its warmer with y. 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